Koolpak has been manufacturing Hot & Cold Therapy products since 1993. During this time, Koolpak has established itself as the UK’s No.1 manufacturer and Koolpak is recognised as one of the leading brands in the Sports and First Aid industry.
The Koolpak name is recognised throughout the UK and has built a reputation as being a quality brand that people can trust. Koolpak products are regularly used in schools, hospitals, offices and physiotherapy clinics, and they are used by professional and amateur sports teams across the country.
Web shop terms and conditions
(Valid from 21.10.2015)
Web Shop Company
These products are sold by MJP Group Oy (FI2643976-7 / FI26439767).
We sell products for legal aged adults and companies in EU and Europe area (see precise list later). Product prices include Finnish VAT (24% or 14%) which can be reduced in certain deals between companies. In these cases please ask for an offer from firstname.lastname@example.org
Ordering and delivery requires an email address, a phone number and a
delivery address. The customer agrees in every order for those terms and
conditions that are valid at the moment of ordering.
All orders are confirmed by email which tells the customer the price, the delivery price and the delivered products. Our logistic partners will contact customer by email, phone call or SMS once the delivery or pick-up is possible.
Products and delivery costs are payed while ordering (some of our payment partners offer longer payment terms like invoices and partial payment). At the end of this page you can find a list of available paying methods in each country.
Payment service provider
Paytrail Oyj (2122839-7) acts as an implementer of the payment
handling service and as a Payment Service Provider. Paytrail Oyj will be
shown as the recipient in the invoice and Paytrail Oyj will forward the
payment to the merchant.
Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.
Paytrail Oyj, business ID 2122839-7
Phone: +358 207 181830
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.
Invoice and Part Payment
With invoices and part payments our partner is Klarna.
With Klarna invoice paying is safe and easy. You don’t have to give your credit card information and you receive products before you have to pay anything
Klarna account is developed for situations when you want decide in how big monthly parts you want to pay the product(s). Klarna Account also offers more. You receive the products before you have to pay anything and all the products payed with Klarna account will be added to the same invoice. Even when bought from different webstores you only receive one montly invoice.
Example: When using Klarna account as payment with products worth of 1000€, establishing fee is 0 €. Yearly interest at the moment is 22%. This means that truly yearly interest including all the fees is 34,64%. Credit price of product is 1171 €. During a year there would be 12 payments worth of 98€ each. These numbers means that the whole payment is payed during one year.
PayPal is not a bank but works in a similar way. You transfer money to your PayPal account and afterwards you can use that money to make payments using your email address and password. No extra fees are charged for PayPal payments.
Delivery methods and costs
Delivery costs includes delivery and packing costs. You can check the
costs after selecting items to your shopping basket and after choosing
the delivery country.
Return and Exchange policy
All our products (except foods, like nutritients) have a 14 days return
and change option. Returned or changed products need to be in their
original boxes and packing materials with tags still on. Products need
to be unused and in shape for resell. Include a fully filled customer return form in your return parcel. In
the form you can find more detailed information regarding the return.
After we have received the returned goods and estimated their condition,
we will refund the products but shipping and/or billing costs will not be refunded.
Custom products like printed (name tags, playnumber etc…) or other customized (for example blade changes) are non-refundable.
Questions and problem situations
We will be happy to answer any further questions you might have, so do not hesitate to contact us.
In cases of missing shipments or faulty products we kindly ask you to contact us immediately. If the products or the parcel has been damaged in the delivery, take a picture of them and save the parcel in case the delivery company needs to inspect further.
We claim the right to change these Web shop terms and conditions. Customer needs to always read the current terms and conditions.
MJP Group Oy handles all customer data fully confidentially and commits not to give this data to any third party.